DELIVERY EXPECTATIONS

We make all reasonable efforts to achieve and where possible exceed the following delivery expectations:

Please note that if you place your order before 11am Australian Eastern Standard Time, we aim to dispatch your order the same day, and all orders after 11am will be shipped the following day.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Usually allow 5-7 Business Days for shipping within Australia. 

All product ordered via the website will be delivered to the address provided by you and confirmed by us when you place your order.

DOMESTIC

All Hat orders placed with Brisbane Hatters will incur a minimum $20 freight charge. As you go through the checkout process online, you will see the charges relating to the size and number of purchases, and location of shipping. 

INTERNATIONAL

We currently ship to Australia and a number of other countries.

These are:  New Zealand, USA and Canada, China, South Africa, Denmark and Finland, Germany, Netherlands, Norway, Sweden and Switzerland, the UK and Ireland. We are adding countries to this list so please contact us if you don't see the relevant country.

As a guide the cost to send one hat to the following countries is:
China: $60
Europe (Germany, Netherlands, Norway, Sweden & Switzerland) $45
Europe (Denmark & Finland) $85
New Zealand $30
South Africa $85
United Kingdom & Ireland $75
USA & Canada $70

DUTY & TAX

All prices on the website are in Australian Dollars ($AUD)
If your credit or debit card is not denominated in Australian Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Australian taxes and duties are calculated according to your shipping destination. You are responsible for any additional taxes or duty that may be incurred once the order reaches an international destination. These charges greatly vary between countries. We are unable to advise what they will be, as it is based on the destination country's tax and importation regulations. Failure to pay these fees will result in the item being sent back to us. Any refund will be less all shipping costs (including return shipping) any fees incurred as a result of the item being returned and a 20% restocking fee.