SHIPPING & HANDLING
We make all reasonable efforts to achieve and where possible exceed the following delivery expectations:
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Usually allow 3-5 Business Days for shipping within Australia. For NT, WA and rural areas, please allow 7-10 Business Days.
All product ordered via the website will be delivered to the address provided by you and confirmed by us when you place your order.
As the popularity of online shopping increases, as does the number of packages delivered to homes. Unfortunately, this also has meant an increase in missing or stolen packages. Brisbane Hatters takes responsibility for your parcel until it has been confirmed as delivered to the address on the order. However, if your parcel goes missing or is stolen after delivery confirmation, Brisbane Hatters cannot be held accountable for replacing it. To ensure you are kept up to date with the progress of your order we send an email notification when your parcel is on board for delivery and once it has been confirmed delivered.
DOMESTIC
Shipping for Caps and Accessory items under 1kg is $15.
Items over 1kg (eg an Akubra hat) starts at $25.
As you go through the checkout process online, you will see the charges relating to the size and number of purchases, and location of shipping.
INTERNATIONAL
IMPORTANT UPDATE:
Due to the current uncertain nature of international shipping lead times and costs, Brisbane Hatters will only be shipping within Australia and New Zealand for the immediate future.
For international orders please allow 10 to 40 days for delivery.
DUTY & TAX
All prices on the website are in Australian Dollars ($AUD)
If your credit or debit card is not denominated in Australian Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
You are responsible for any additional taxes or duty that may be incurred once the order reaches an international destination. These charges greatly vary between countries. We are unable to advise what they will be, as it is based on the destination country's tax and importation regulations. Failure to pay these fees will result in the item being sent back to us. Any refund will be less all shipping costs (including return shipping) any fees incurred as a result of the item being returned and a 20% restocking fee.